FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Shipping usually takes 3–7 business days, depending on your location. You’ll receive a tracking link via email as soon as your order ships.

2. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link. You can also track it on our Order Tracking page.

3. What is your return policy?

We offer a 30-day return policy. The product must be unused, in its original packaging, and returned with proof of purchase. See our Return Policy for full details.

4. Do you ship internationally?

Yes, we ship across Europe and select international countries. Shipping times and costs may vary by destination.

5. I received a damaged or wrong item. What should I do?

Please contact us immediately at sereinstore.contact@gmail.com with your order number and a photo of the issue. We’ll make it right.

6. Is my payment information safe?

Absolutely. Our store uses secure SSL encryption and trusted payment gateways to ensure your data is protected.