FAQs

Frequently Asked Questions (FAQs)

Shipping & Orders

1. How long does shipping take?
Shipping usually takes 3–7 business days within the EU, depending on your location.
You’ll receive a tracking link by email as soon as your order ships.

2. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.
You can also track your order anytime on our Order Tracking page.

3. Do you ship internationally?
Yes, we ship across the European Union and to select international destinations.
Delivery times and costs may vary depending on your country.

Returns & Refunds

4. What is your return policy?
We offer a 14-day return policy in line with EU consumer law.
Items must be unused, unopened, in their original packaging, and returned with proof of purchase.
For more details, please visit our Return Policy.

5. I received a damaged or wrong item — what should I do?
Please contact us immediately at sereinstore.contact@gmail.com with your order number and a photo of the issue.
We’ll replace or refund the item as quickly as possible.

Payments & Security

6. Is my payment information safe?
Absolutely. Our store uses secure SSL encryption and trusted payment gateways to ensure your personal and payment data remain protected at all times.

About SEREIN

7. What is SEREIN?
SEREIN is a European wellness and beauty brand that combines premium nutrition and cosmetics — designed to help you feel balanced, confident, and naturally radiant.

8. Are SEREIN products safe to use?
Yes. All SEREIN products are made in certified EU facilities, dermatologically tested, and meet European quality and safety standards.

9. Are your products vegan or cruelty-free?
Most of our formulas are vegan and 100% cruelty-free.
You can check the ingredient list on each product page for more details.

10. Where are SEREIN products made?
All SEREIN supplements and cosmetics are produced within the European Union using high-quality ingredients from trusted suppliers.

11. Can I combine SEREIN Nutrition and SEREIN Cosmetics?
Absolutely! Our products are designed to work together — beauty starts from within, and SEREIN helps you achieve visible results inside and out.